Important Information

We, at Makara Jyothi, strive to delight you when you shop with us. With this in mind, given below is some important information about how we process your order.

We use Razorpay as our payment partner for all local payment and Stripe Payment processor for International Payments.

Payment Methods

When you place an order from India, you can pay using any Debit or Credit Card issued in India, Net Banking and UPI. If you hold an American Express or Discover card, please use Stripe Payments. We support Visa, MasterCard and Rupay cards for payments in India.

When you place an order from outside India, you can pay through your Credit or Debit Card through the Stripe Gateway.

Realisation of Payments

All domestic payments are transferred to our account three business days (excluding weekends and holidays) from date of transaction.

All international payments are transferred to our account eight business days (excluding weekends and holidays) from date of transaction.

Fraudulent Transactions

All payment gateways employ automated methods to track fraudulent transactions.  Sometimes, though rarely, genuine transactions are also wrongly identified as fraudulent.  In such cases, the payment gateway provider or our banking partners may request for additional documents.  In all such cases, we will let you know about the documents requested for.  In case you are unable or unwilling to provide the documents we will be unable to process your order.

Order processing

All orders will be processed only after payments are received in our bank accounts.

All orders are processed on the same day on which the payment is credited in our bank accounts.

However, orders for which payments are received after 12:00 noon IST will be processed on the next business day.

Restrictions on Product Quantities

As a retail operation, we have restrictions on the number of products that can be brought in one order.

Products

Maximum Quantity per order

Books5
Incense Sticks – Unbundled20
Incense Sticks – Bundle of 210
Incense Sticks – Bundle of 54
Handmade Soaps – Unbundled10
Handmade Soaps – Bundle of 25
Handmade Soaps – Bundle of 52
Natural Soap Scrub10

Product Bundles

If you need different fragrances / aroma in your products, choose the product bundles where you will have the option of selecting your fragrances / aroma for each product in the bundle.

We have bundled the products carefully so that you can order the necessary quantities that you need. 

Order Processing Duration

We ship all our orders within 2 days from the date of receipt of payment. We will keep you posted if there is an unforeseen delay in shipping due to any reason.

Tracking your order

Once your order has been shipped, you will receive an email notification from us with a tracking number and tracking link that you can use to check your order status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days from the date of shipping confirmation email, please contact us at support@makarajyothi.com with your name and order number, and we will look into it for you.